At Joykas Cakes and Pastries, we value the trust you place in us when you share your personal information. This Privacy Policy explains what information we collect, how we use it, and the steps we take to protect it when you visit our website, place an order, or contact us through WhatsApp, phone, or any online platform.
1. Information We Collect
- Personal details such as name, phone number, email address, and delivery address provided at the time of ordering.
- Payment information processed securely through our payment gateway partners. We do not store your card or banking details on our servers.
- Order history, preferences, and communication records to help us serve you better.
- Technical information such as IP address, browser type, and device details collected automatically for website security and performance.
2. How We Use Your Information
- To process and deliver your orders accurately and on time.
- To communicate order confirmations, delivery updates, and customer support responses.
- To improve our products, website experience, and customer service.
- To send promotional offers and updates, only where you have opted in to receive them.
3. Data Protection
We follow industry standard practices to safeguard your personal information against unauthorized access, alteration, or disclosure. Access to customer data is restricted to authorized personnel who require it to fulfill your order or respond to your queries.
4. Sharing of Information
We do not sell or rent your personal information to third parties. Information may be shared only with trusted delivery partners and payment processors strictly for the purpose of fulfilling your order, and only to the extent necessary.
5. Cookies
Our website uses cookies to enhance browsing experience, remember your cart items, and analyze site traffic. You may disable cookies through your browser settings, though this may affect certain website features.
6. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us directly. We will respond to such requests within a reasonable timeframe.
7. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Continued use of our website signifies acceptance of the updated policy.
8. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us through our website or email us at contact@joykascake.com